Fraud Resolution Specialist
Start: June 15th
Schedule: Regular - Monday through Friday 9:30 AM - 6:30 PM OR Compressed - Tues-Fri 8-6 and sat 8-12 (needs to be flexible)
Training: 5 weeks, Mon-Fri, 8am - 5pm (no absences allowed)
Address: Chandler, AZ 85286
Duration: Temp to perm!
Will be reviewing ATM DEBIT CARD CLAIMS
Production-oriented role with production goals and requirements
Will work out of a queue and will be required to clear it by end of day
Will not be receiving inbound calls, will make outbound calls to customers and merchants to follow-up on outstanding questions
Transaction/customer account review
Ability to make sound decisions based on evidence
Call volume is 10-15 outbound calls/day (no inbound)
Working hours: 9:30 AM - 6:30 PM
- Excellent technical and computer skills
- Ability to multi-task and use multiple screens and systems simultaneously
- Excellent attention to detail and ability to follow set processes
No Degree Required
- 6+ months call center experience
- Financial experience is a plus
- Experience with decision making
- Experience handling difficult conversations
If you??re interested in this position, please send a copy of your most recent resume to email@example.com with the subject line 'FRAUD RESOLUTION CHANDLER'
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.