Client Service Consultant
If you're a talented and sales minded professional with a passion for helping people, then we're interested in you! A growing health insurance company is looking to expand their sales department with experienced and hard-working individuals to communicate with new and existing clients.
?? Serves as a subject matter expert on benefits for NBM???s and CM???s
?? Maintains knowledge and expertise in all products (benefits and general funding knowledge), programs, services and enrollment activity.
?? Handles escalation of service issues internally, using appropriate escalation guidelines.
?? Provides support for resolution of complex service issues requiring Sales involvement.
?? Provides out of office service support for SM, DCM, NBM???s, and CM???s on complex or escalated service issues requiring Sales involvement.
?? Leads ???Service project work??? required in the local market to proactively identify service issue trends and internal procedures that adversely affect customer satisfaction.
?? Partners with Service Operations or other matrix partners to drive resolution of issues and to proactively identify process improvements and increased efficiency
?? Proactively educates and provides recommendations to sales to avoid future service issues
?? May conduct training on Client Resource Portal for high-touch clients or clients with complex structure set-up
?? Takes the lead to have ex gratia payments processed (for self-funded clients)
?? Provides back-up assistance in reviewing completed benefit summaries and SBC???s
?? Provides back-up assistance in building new benefit summaries and SBC???s
?? May mentor and/or provide guidance and expertise to more junior team members. Also, may provide guidance to Sales Support Consultants on less complex service issues.
?? Coordinate with client manager to ensure client needs are met and potential problems are averted. Keeps client manager informed of account status.
?? Participates in role-related work groups, special projects, and sharing of best practices
??May be responsible for providing client support in the areas of benefit education and open enrollment meetings.
Working hours: 8:00 AM - 5:00 PM
-Strong attention to detail
-Strong presentation skills
-BA/BS or directly related work experience
-General Lines Agent Licensure
-Ability to work independently as well as in a team environment
-Ability to consistently meet tight deadlines and work under pressure
If qualified and interested in this position please email.
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