Call Center Rep - Work from home

  • location: Norwood, MA
  • type: Temporary
  • salary: $17.25 per hour
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job description

Call Center Rep - Work from home

If you are looking for a position that will allow for much needed work-life balance, we have the job for you!

Randstad is partnering with a leader benefit administration provider to hire multiple customer service representatives working from home!

The Customer Service Representative must be able to demonstrate detailed knowledge of the clients' benefit plans to ensure the maximum level of service when assisting with enrollments and other inquiries.

Responsibilities:
In this role you must:
o Respond to customer inquiries regarding benefits that Companies offers to their employees
o Assist plan participant with enrolling in their employer benefits
o Ensure all communications and transactions with the call center are properly documented in appropriate systems
o Perform research as needed to respond to complex customer inquiries

Working hours: 8:00 AM - 6:30 PM

Skills:
Technical Skills:
o-Strong PC skills - ability to navigate several applications at once
o-Excel, Word

Professional Skills:
o-Communication - written and verbal
o-Active listening
o-Procedure documentation
o-Sense of urgency
o-Problem solving

Education:
High School

Experience:
Entry Level

Qualifications:
o Highschool education
o Customer service experience preferred


Please apply online for consideration or email your resume to julio.alvarez@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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