Call Center Representative Inbound

  • location: Orlando, FL
  • type: Temp to Perm
  • salary: $12.50 per hour
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job description

Call Center Representative Inbound

This is a Temp to Hire Work From Home position - minimum 6-8 months
Mainly answering inbound calls and scheduling transportation
Start Date: 6/24
Pay Rate $12.50 (Training pay - 2 weeks for training) Once live $13.50
8am - 5pm (in your local time zone)
You must have your own equipment (laptop or desktop) and headset that will take calls through the computer

Responsibilities:
-Schedule, modify and cancel reservations as requested with the highest degree of accuracy.
-Answer calls from customers to learn about and address their needs and manage other issues with products or services.
-Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a ??one call resolution?? mindset.
-Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer??s feel supported and valued.
-Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
-Utilize software, databases, and tools appropriately.
-Understand and strive to meet or exceed call center metrics while providing an excellent, consistent customer service.
-Update customer records with specific details of each call.
-Attend training and other learning opportunities to expand knowledge of the company and position.
-Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.
-Adhere to all company policies and procedures.
-Perform other duties as required.

Working hours: 8:00 AM - 5:00 PM

Skills:
-at least 1 year Customer Service Experience
-6 months prior call center experience preferred

Education:
High School

Experience:
Experienced

Qualifications:
You will be required to pass two assessments (Call Center assessment and Typing test)
You must at least have a GED/High School Diploma
You must pass a 7-year Criminal Background Check

Technology Requirements
?? Desktop or Laptop (Tablets, Smartphones, Chromebook, & Android systems are NOT acceptable)
?? Operation system ?? Windows 7, Windows 8, and Windows 10, MacOS 10.13+
?? Approved Headset - Plantronics Blackwire 500 or 5200 Series (Recommended)
?? Anti-Virus Enabled ?? Windows Defender, Microsoft Essentials (Pre-installed on most Windows systems), or comparable Anti-virus program
?? RAM ?? Required 4 GB (minimum)
?? CPU ?? Intel Core 2 Duo or later (i.e., Core i3, i5, or i7) or comparable AMD processor (Intel Pentium or Celeron are NOT acceptable)
?? Free Space ?? 20 GB (minimum)
?? 3 available USB ports
?? Internet ?? Minimum Specifications: ?? Internet speed ?? download speed 20 MB; upload speed 10 MB ?? DSL, Cable, or Fiber required ?? WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT compatible
?? Home Router with wired Ethernet link to PC/Laptop


If interested, please upload a copy of your most up to date resume with your application.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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