Customer Care Representative

  • location: Roanoke, VA
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Customer Care Representative

Now Hiring Customer Care Reps in Roanoke!

Responsibilities:
Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.

Working hours: 9:30 AM - 6:00 PM

Skills:
Previous call center experience, minimum of 2 years
Conflict management or escalations experience
Proficiency with MS Office

Education:
High School

Experience:
Experienced

Qualifications:
Must have HS Diploma or equivalent
Must be able to work Monday through Friday from 9:30am - 6:00pm without scheduling conflicts


Please apply online or send your updated resume to valerie.marth@randstadusa.com for immediate consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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