Call Center Representative Inbound
This is a Temp to Hire Work From Home position - minimum 6-8 months
Mainly answering inbound calls and scheduling transportation
Start Date: 6/24
Pay Rate $12.50 (Training pay - 2 weeks for training) Once live $13.50
8am - 5pm (in your local time zone)
You must have your own equipment (laptop or desktop) and headset that will take calls through the computer
-Schedule, modify and cancel reservations as requested with the highest degree of accuracy.
-Answer calls from customers to learn about and address their needs and manage other issues with products or services.
-Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a ??one call resolution?? mindset.
-Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer??s feel supported and valued.
-Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.
-Utilize software, databases, and tools appropriately.
-Understand and strive to meet or exceed call center metrics while providing an excellent, consistent customer service.
-Update customer records with specific details of each call.
-Attend training and other learning opportunities to expand knowledge of the company and position.
-Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.
-Adhere to all company policies and procedures.
-Perform other duties as required.
Working hours: 8:00 AM - 5:00 PM
-at least 1 year Customer Service Experience
-6 months prior call center experience preferred
You will be required to pass two assessments (Call Center assessment and Typing test)
You must at least have a GED/High School Diploma
You must pass a 7-year Criminal Background Check
?? Desktop or Laptop (Tablets, Smartphones, Chromebook, & Android systems are NOT acceptable)
?? Operation system - Windows 7, Windows 8, and Windows 10, MacOS 10.13+
?? Approved Headset - Plantronics Blackwire 500 or 5200 Series (Recommended)
?? Anti-Virus Enabled- Windows Defender, Microsoft Essentials (Pre-installed on most Windows systems), or comparable Anti-virus program
?? RAM- Required 4 GB (minimum)
?? CPU - Intel Core 2 Duo or later (i.e., Core i3, i5, or i7) or comparable AMD processor (Intel Pentium or Celeron are NOT acceptable)
?? Free Space - 20 GB (minimum)
?? 3 available USB ports
?? Internet Minimum Specifications: ?? Internet speed:download speed 20 MB; upload speed 10 MB ?? DSL, Cable, or Fiber required ?? WiFi, WiMax, Satellite, dial-up, and/or Hotspots are NOT compatible
?? Home Router with wired Ethernet link to PC/Laptop
If interested, please upload a copy of your most up to date resume with your application.
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