Call Center Representative Inbound

  • location: Houston, TX
  • type: Temp to Perm
  • salary: $15 per hour
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job description

Call Center Representative Inbound

Randstad is now recruiting Call Center Representatives for a large health care company in Houston, TX 77036! In this position you will be responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.The schedule for this position is M-F 10:30-7pm and the pay is $15/hr. Requires at least 1 year of call center experience and a High School Diploma or GED. Apply now for your chance to work for this great company!

Responsibilities:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.

Working hours: 10:30 AM - 7:00 PM

Skills:
Computer Literacy
Customer Service
Communication
Multi Tasking

Education:
High School

Experience:
Experienced

Qualifications:
At least a High School Diploma or GED
At least 1 year of call center experience


Apply now by attaching your resume to this application!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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