Customer Service Representative - Senior

  • location: Saint Louis, MO
  • type: Temporary
  • salary: $18 - $21 per hour
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job description

Customer Service Representative - Senior

Randstad, in partnership with Bayer Crop Science has an immediate position open for a Customer Service Rep. Bayer is one of the world's leading agricultural technology companies. They are a company committed to innovation, focused on working with farmers to help them produce more with fewer natural resources

Responsibilities:

  • Ongoing maintenance of customer master data in SAP and ancillary systems (IRD, SalesForce, MDM, etc.) in support of the US Commercial organization (chemical, branded seed, and licensed seed businesses).
  • Accountable for providing high quality master data, utilizing customer master audit reports, control measures, and independent research to proactively identify and resolve issues.
  • Drive best practices and process improvements for data management based on investigation/analysis and solicited feedback, including updates to audit and training materials.
  • Manage small data projects within and outside the team.

Working hours: 7:00 AM - 5:00 PM

Skills:

  • Ability to multi-task and seamlessly switch gears from task to task throughout the day.
  • Ability to work in a fast-paced, cross-functional, team-based environment.
  • Attention to detail, diligence, and focus on quality and productivity for the task at hand.
  • Timeliness and accuracy of data input to support operational excellence and our freedom to operate.
  • Understanding of key business processes (credit, accounts receivable, and/or order-to-cash) and supporting information systems/databases.
  • Critical thinking to solve issues that arise and grounded judgment to ensure appropriate action is taken.
  • Research, append, and remove duplicate customer records
  • Conduct master data audits on existing and newly set up customers
  • Assist with writing documentation as needed for customer master training, policies, standards, controls and procedures and train accordingly

Education:

  • High School

Experience:

  • Experienced

Qualifications:

  • Ability to multi-task and seamlessly switch gears from task to task throughout the day.
  • Critical thinking to solve issues that arise and grounded judgement to ensure appropriate action is taken.
  • Strong communication skills
  • A team player that isn't afraid to jump in and help out others when their work is done. Someone that likes problem solving and working with others to create a solution.


Please send resumes to kenny.hart@randstadusa.com or apply online

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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