Help Desk Representative

  • location: Columbus, OH
  • type: Temp to Perm
  • salary: $21 per hour
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job description

Help Desk Representative

One of our vendors is seeking a Help Desk representative for their Columbus, OH office. This is a long term temp-hire opportunity paying $21.00 an hour.

Responsibilities:
-Demonstrate strong customer service skills to provide phone support including:
-Listening to the customer to gain an accurate understanding of the situation
-Being empathetic to the customer??s situation and having a sense of urgency to resolve the issue
-Producing accurate, detailed documentation at the client, problem and incident level
-Resolving conflict
-Responsible for high quality end-user technical support, related to enterprise software and hardware
-Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
-Under general oversight, provides after hours and weekend support as needed.
-The position requires attention to detail, follow through, teamwork focus and positive attitude.
-An understanding of technology and the ability to apply that knowledge to support all existing systems
-Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
-Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly

Working hours: 8:00 AM - 7:00 PM

Skills:
-Responsible for high quality end-user technical support, related to enterprise software and hardware.
-An understanding of technology and the ability to apply that knowledge to support all existing systems.
-Provides investigation, diagnosis, resolution and recovery for hardware/software problems.

Education:
High School

Experience:
Entry Level

Qualifications:
-Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.


Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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