Do you have experience working in the Valves and Fittings industry?- Do you speak Spanish?- One of my clients, a well established Valves and Fittings company located in Missouri City is looking to add a Spanish Speaking Customer Service Representative to their team!
As a Customer Service Rep, you will be responsible for, but not limited to the following:
- Assists customers in the selection of product by effectively communicating product offerings over the phone and through email
- Utilize effective probing and listening skills to generate lead opportunities.
- Identify and respond to cross-sell opportunities, and the ability to convert inquiries into orders
- Audit and process orders for completeness, communicate discrepancies
- Identify and resolve customer problems promptly and accurately
- Work effectively with others in a team environment to accomplish goals and identify problems
- Performs data entry and data quality functions
- Be highly motivated with the ability to work independently
- Possess an eagerness to learn our products
- Possess excellent problem-solving and multi-tasking skills a must
- Great attention and focus to detail
- Ability to analyze and resolve problems and arrive at logical solutions efficiently
- Good data entry skills and knowledge of Microsoft products
- Able to acquire the expertise, knowledge and information to effectively solve the position's issues
- Will take initiative with calls and helping customers
- At least 5 years prior Customer Service experience with a Fittings and Valves company preferred
- Excellent communication skills; both oral and written
- Proficiency in Spanish is a MUST
- Professional in appearance, attitude and action
- An eagerness to learn and ability to adapt to daily challenges
Interested and qualified individuals, please send your resume to firstname.lastname@example.org, or give me a call at 281-819-3105! I look forward to speaking with you!
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