Estate Care Specialist
Randstad is seeking empathetic customer service professionals for a temp-to-hire opportunity with a large bank in Columbia! If you are interested in a great opportunity to get your foot in the door and grow your career, please apply and send us your resume.
Location: Columbia, SC 29201
Schedule: Monday-Saturday (one week day off; Sunday always off) 9am-7:45pm
Taking 16+ calls/day - expected to approach each call with empathy as the callers have experienced loss
The Estate Specialist serves as a coordinator for representatives/family members of company??s deceased customers.
He/she serves as a point of contact for the representatives/family members and works behind the scenes with the business representatives to get financial affairs handled.
Serves as an advocate for family members and/or personal representatives for deceased customers looking to handle financial affairs across the company
Working hours: 9:00 AM - 6:00 PM
Ability to perform general operation processing work
Solid knowledge and understanding of legal terms and processes
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
Ability to mentor and train less senior staff
Ability to work effectively, as well as independently, in a team environment
Experience working with changing priorities and deadlines
Good analytical skills with high attention to detail and accuracy
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
No Degree Required
3+ years of call center experience
Financial services industry experience Other Desired Qualifications:
Estate Management Experience
Probate and/or deceased management experience
Customer Service experience working with representatives/family members of deceased customers
Knowledge and understanding of departmental workflow processes
Understanding of estate rules, state requirements, documentation requirements, company products and services (enterprise wide)
Ability to explain necessary documentation and policies/procedures/requirements for handling accounts across the organization
How to apply:please send your resume to firstname.lastname@example.org subject "Columbia-ECS"
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