Customer Service Intermediate level

  • location: Hollywood, FL
  • type: Temp to Perm
  • salary: $15.50 per hour
easy apply

job description

Customer Service Intermediate level

Contract duration: 7/13/2020-1/15/2021
Temp to perm opportunity, based upon performance and business need
Schedule: M-F 9:30am to 6pm
***Week-long training will be held on site starting July 13th from 8:30am-5pm***

Responsibilities:
The CSR represents the company by addressing incoming telephone, digital, or written inquiries. The CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments. Responsibilities The CSR addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Working hours: 9:30 AM - 6:00 PM

Skills:
Customer service orientation
Attention to detail
Typing and computer navigation skills
Previous inbound call center or related customer service experience
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
***Fluency in Spanish required***

Education:
High School

Experience:
Entry Level

Qualifications:
High School Diploma or equivalent
2 years of customer service experience


Please apply with updated resume

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Customer Service

  • location: Deerfield Beach, FL
  • job type: Temp to Perm
  • salary: $14 - $16 per hour
  • date posted: 5/1/2020

    Customer Service Agent

  • location: Fort Lauderdale, FL
  • job type: Temp to Perm
  • salary: $11 - $12 per hour
  • date posted: 6/11/2020

    Customer Service Agent

  • location: Fort Lauderdale, FL
  • job type: Temp to Perm
  • salary: $11 - $12 per hour
  • date posted: 6/11/2020