Customer Service Representative

  • location: Birmingham, AL
  • type: Temporary
  • salary: $15 - $17 per hour
easy apply

job description

Customer Service Representative

Answering benefit questions, claims questions, guiding on the appeals process, initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions. Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time. Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Responsibilities:
Answering benefit questions, claims questions, guiding on the appeals process, initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions. Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time. Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Working hours: 8:00 AM - 5:00 PM

Skills:
Ability to analyze and solve customer problems.
Proficiency in Microsoft Office Suite & Medical Terminology.
High level capacity to multitask independently and on a computer
Excellent written and oral communication skills
Exceptional organizational and time-management focus.

Education:
High School

Experience:
Experienced

Qualifications:
1 year of Customer Service experience is required.
High School Diploma/GED is required.


Now Hiring Customer Service Reps in Birmingham!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs



    Mortgage CSR

  • location: Birmingham, AL
  • job type: Temp to Perm
  • salary: $15 per hour
  • date posted: 6/9/2020