Customer Service Intermediate level

  • location: Birmingham, AL
  • type: Temp to Perm
  • salary: $15 - $17 per hour
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job description

Customer Service Intermediate level

-Training class will start 07-27-2020. Training hours will be 8:30 to 5:00PM (local time) on the first day.
-Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift after training is complete; candidates must be available for all hours - shifts will be assigned based on need.
-WAH remote position, during Covid, but due to be back in office at a later date; candidates must be local to office

Responsibilities:
Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Working hours: 7:00 AM - 9:00 PM

Skills:
1+ years of customer service experience analyzing and solving customer problems required;
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Exceptional organizational and time-management focus

Education:
High School

Experience:
Entry Level

Qualifications:
High School Diploma or equivalent required
Associates or Bachelor???s degree preferred


Please apply with updated resume

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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