Call Center Representative Inbound

  • location: Urbandale, IA
  • type: Temporary
  • salary: $16 per hour
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job description

Call Center Representative Inbound

ARE YOU READY TO GET BACK TO WORK?

Randstad is hiring 100 customer service oriented, friendly people to work as Participant Services Representatives for a Health Insurance / Health Plan Network. Paid training begins 8/3 (remote to start).

For immediate consideration please send your resume to iris.levy@randstadusa.com

In this position, you will:

  • Answer incoming calls from plan participants and assisting and enrolling participants in Health & Benefits Enrollments.
  • Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
  • Will need to toggle on computer screens, researching information, typing notes, and speaking to clients simultaneously.
  • Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.

Shift: Mon-Fri, 8AM-10PM - must have flexibility (shift diff 10% 11-8, 12-9, 1-10)
Training: 5-6 weeks including class and nesting - no time off

Skills:
1+years of Customer Service experience (Call Center is NOT required but strongly preferred)
Must be able to provide employment and education verification if needed

Education:
High School

Experience:
Entry Level

Qualifications:
Friendly, outgoing personality
A passion for helping others

High Speed Internet at home (This starts as a Work From Home position and will transition to the company's location when safe to do so)
Internet Speed Test Required: www.speedtest.net (minimum of 40 mbps)

You will also need to complete a few ZOOM Video Interviews to be considered for this opportunity.


Does this sound good to you? PLEASE APPLY NOW!
For immediate consideration please send your resume to iris.levy@randstadusa.com

Thanks for your interest in working with Randstad, the world's largest staffing company!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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