Call Center Representative Inbound
Customer Service Representative
Schedule: Looking for candidates available to work anytime Sunday through Saturday between the hours of 7am to 9pm.
Open all holidays except for Thanksgiving Day and December 25th. OT could be requested/required.
Assignment: The position is seasonal through the end of the year/beginning of early 2021
Training Hours: 8:30am to 5:00pm
*Position is currently work from home but they will be required to go back into their local office. Equipment will be provided.
Location: Hoover, AL 35244
--Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
--Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
--Be an advocate for health and wellness.
--Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.
Working hours: 7:00 AM - 9:00 PM
--1+ years of customer service experience analyzing and solving customer problems required;
--Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
--Knowledge of Medical Terminology a PLUS
--Excellent written and oral communication skills
--Exceptional organizational and time-management focus
--High School Diploma or equivalent required
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.