Customer Service Entry Level

  • location: Urbandale, IA
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Customer Service Entry Level

Leading health insurance provider is seeking Customer Service Reps for their call center in Urbandale, IA!

We're open to candidates from all backgrounds! If you have Administrative or Customer Service experience in any industry and are PASSIONATE about helping people. If you love working with a great team & love speaking with customers over the phone, then why not become a Customer Service Rep for one of the leaders in the Health Insurance industry! You don't have to be on the front-line to make an impact - help people understand and manage their health insurance by providing over the phone support and guidance in a call-center setting.

Responsibilities:
Answer incoming calls from plan participants and assisting and enrolling participants in Health & Benefits Enrollments.
Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
Will need to toggle on computer screens, researching information, typing notes, and speaking to clients simultaneously.
Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.

Working hours: 8:00 AM - 10:00 PM

Skills:
Great customer service skills and ability to communicate effectively with members and providers over the phone
Ideal Candidate: Restaurant, Service Industry, Hospitality, Grocery, Call Center tend to do well in this role Please make sure they are comfortable sitting for long periods of time.
Call center or healthcare background is a PLUS!

Education:
High School

Experience:
Entry Level

Qualifications:
1+years of Customer Service experience (Call Center is NOT required but strongly preferred)
Must be able to provide employment and education verification if needed
Must be able to work from home until Covid passes, then you will be required to report to the office


To Apply: Email your resume to Micaela.Crespi@RandstadUSA.com. Use "Customer Service Rep - Urbandale, IA" as the subject line of email.

**For a faster response: EMAIL YOUR RESUME FIRST and then, text: 631.268.5745 with your name, job title & location**

I'm conducting phone interviews now, so submit your resume today to be considered. Good Luck!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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