The primary purpose of this position is to ensure the reliability and serviceability by monitoring large computer systems, networks and servers for alerts and problems from a central location.
??? Monitor the performance and capacity of computer systems using a variety of tools, proactively checking for hardware, software, and environmental alerts or malfunctions. When an issue is identified, work to escalate the problem to respective IT support groups. This may include coordinating with IT Managed Services vendors.
??? Reacting to IT services impacting events, escalate the problem, or automate a possible solution. Closely follow the standard operating procedures as they relate to current infrastructure monitoring:
??? 24x7 Operations Support
??? 24x7 Operations iSeries Monitoring
??? 24x7 AIX Monitoring
??? 24x7 Windows/Linux
??? Track and document all issues in detail, utilizing the Service-Now ticketing system.
??? Hands and feet for the Data Center Tape Management
??? Escalate issues to IT support resources for assistance in reaching a resolution. Maintain ongoing communication within the support teams, to keep aware of relevant, known issues and the steps being taken.
??? Ensure that all TOC procedures and policies are up to date and are available for use by all members of the team, assisting in automating, and managing availability of all the environments in scope
Working hours: 3:00 PM - 11:30 PM
2-4 years of experience with 24x7 network support
Please email me at email@example.com
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