Customer Service Entry Level

  • location: Brea, CA
  • type: Temp to Perm
  • salary: $16 - $17 per hour
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job description

Customer Service Entry Level

Calling all passionate NON-CLINICAL HEALTHCARE WORKERS!! As we continue to face the COVID-19 pandemic, the need for quality support roles in the healthcare industry is growing at a vast pace and as one of the leading healthcare companies we are committed to treating our patients as family and every new team member is an extension of that family as well. WE ARE HIRING Customer Service Reps to join our family!

Shift(s): 3 shifts, assigned after training. Should be open to any shift between 7am - 7pm, Mon - Fri. No shift preferences guaranteed.
Pay Range: $16-17per hour **Pay rates are commensurate upon experience**

Responsibilities:
Handles intake of multiple phone lines using established scripts, protocols and service processes.
Accurately tracks and enters calls using appropriate documentation, reporting, and database applications.
Notifies members of urgent approvals and denials within appropriate time frames, per guidelines set.
Functions as a liaison between internal departments and members regarding referral status, authorizations, eligibility, patient portal registration, physician information, and complaint resolution.

Skills:
Able to navigate through PC applications. Basic MS Windows, Excel, Word, and Outlook knowledge.
Ability to work in a fast-paced department and maintain a high level of productivity.
Successfully handles a high call volume with frequent interruptions.

Qualifications:
High School diploma or equivalent
2 years call center service experience


To Apply: submit your application here & email resume to Micaela.Crespi@RandstadUSA.com and include the JOB TITLE and LOCATION in the subject line of email.

**For a faster response, EMAIL YOUR RESUME FIRST, then, text: 631.268.5745 with your name, job title & location***

I'm conducting phone interviews now & scheduling in-person interviews ASAP (after phone screen), so submit your resume today to be considered. Good Luck!




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