Call Center Representative Inbound

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Call Center Representative Inbound

Collections Specialist
Start date: 6/29
Pay: $16
Duration: 0-6 months based on business needs, temp to perm for the right candidates
Location: Phoenix AZ 85003 (Downtown Phoenix)

Training Hours: M-F 8-5
Working Hours: M-F 8 hr shift between 7-5, must be flexible, may be asked to work OT or weekends

Interviews: 15 min phone interview to ensure the right fit

Responsibilities:
--Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures.
--Negotiates workouts and repayment plans.
--Handles most complex collection inquiries and issues.
--Makes decisions about acceptance/return of partial payments.
--Handles most complex collection inquiries and issues. May assist with compiling statistical reports and other special projects.

Working hours: 7:00 AM - 5:00 PM

Skills:
--Call Center Experience
--Customer Service
--Inbound/Outbound Calls
--Able to multitask

Education:
High School

Experience:
Experienced

Qualifications:
--HS Diploma, GED, or Equivalent


Parking: Ideally, candidates working at this site should be comfortable taking the light rail or other public transportation. If not, they will be required to pay OUT OF POCKET for parking

The rates are as follows:
ON-SITE Parking Garage: 1st street & Washington - $81.00/month
OFF-SITE (2 blocks away): 2nd street and Van Buren - $48.00/month

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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