Call Center Representative Inbound

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $15.87 per hour
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job description

Call Center Representative Inbound

Randstad is recruiting for Case Managers in Phoenix, AZ 85034! In this role you will be receiving inbound calls as well as making outbound calls regarding case management regarding TANF, JOBS, food stamps, and Medicaid. The pay for this position is $15.87/hr. The ideal candidate has at least one year of experience in a call center, great customer service skills, and is familiar with navigating a PC. The hours are M-F 8-5

Responsibilities:
Complete case management and employment related services to include:
?? Assessment , barrier resolution, and participant contact
?? Establishment of employment plans
?? Co-case management, employment placement identification, support services and identification of community resources
?? Develop working relationships with and between project staff, outside agencies, and participants and monitor engagement and progress
?? Complete assessments to determine abilities, employment preparedness, and development needs; develop, manage and revise the participant plan to meet goals
?? Coordinate all activities and services; help ensure that the customer is making meaningful progress toward obtaining employment
?? Conduct workshops and other training related services for customers
?? Provide support to ensure stability in employment and perform ongoing retention activities
?? Interact with other team members to provide expertise and assistance in resolving participant issues
?? Maintain accurate and timely case notes and other required documentation on all customer contacts and document activities and actions taken, within the designated computer information system
?? Perform other duties as may be assigned by leadership

Working hours: 8:00 AM - 5:00 PM

Skills:
- Quality customer service experience with all levels of internal and external customers
- Conflict resolution skills
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment, execute many complex tasks simultaneously and work effectively as a team member, as well as independently
- Prefer ability to understand and speak fluent Spanish or Arabic.

Education:
High School

Experience:
Entry Level

Qualifications:
High School diploma, GED, or equivalent certification required; Bachelor's degree preferred
One year case management experience required; prefer human service or similar program experience
Knowledge of and experience in the TANF program preferred
Computer proficiency with Microsoft Excel, Word and Windows with a minimum typing speed of 40 wpm


Apply now by attaching your resume to this application or send it directly to Jason.Duggan@randstadusa.com!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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