Data Entry I
A large financial institution voted "Top 10 Best Banks to Work for in the World." is seeking a Collections Representative to join their team. If you have excellent customer service experience, THIS IS THE JOB FOR YOU!
Responsible for making outbound calls and taking inbound calls, utilizing 5-6 applications on a regular basis dispositioning calls and maintaining accounts appropriately
Goal is go bring account current by assisting customers with accounts that are overdrawn or charged off, understanding and assessing the situation and providing solutions
Call volume will be VERY HIGH around 200 calls/day (mix of inbound and outbound)
Will utilize an auto dial or direct dial system to initiate customer contact
Working hours: 7:00 AM - 3:30 PM
--Showcase tenure and showing progression in your current or previous roles roles
--Open to learning/understanding how to interpret complex policy and procedures and risk management.
--Coachable, team oriented, solution oriented, attention to detail, eager/quick learners and ability to multitask (type, talk, use various systems)
Min 1+ years customer service experience required (can be fast food, retail, call center, etc)
1+ years in collections, service or sales environment
High school diploma
***Email Resume to Carmen.Kier@RandstadUSA.com
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