Tech Support Agent

  • location: Glen Allen, VA
  • type: Temp to Perm
  • salary: $30,000 - $35,000 per year
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job description

Tech Support Agent

Support services for fleet and service provider customers, including application services implementation, training, usage monitoring, handling support queries and documenting all support services and customer interactions.

Must have strong communications skills

Responsibilities:
Timely response to customer calls, emails and other support requests assigned through internal ticketing system.
Participation in platform testing and accurate reporting and follow-up of items (bugs) found during testing
Schedule online training sessions for service provider and fleet customers.
Drive adoption, usage and acceptance of Decisiv platform by fleet and service provider customers.

Working hours: 11:00 AM - 8:00 PM

Skills:
Ability to work through issues and bring them to a logical conclusion Customer-oriented, provide outstanding quality customer support. Ability to prioritize projects and work in an autonomous environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders.

Education:
Bachelors

Experience:
Experienced

Qualifications:
Experienced in customer support. Process oriented Experience working with computers/technology (MS Office: Excel, Word, Power Point) Experience in heavy/medium duty truck parts/service or a parallel industry (nice to have)


Two rotational shifts 8-5 & 11-8 Flexible to work on Saturday's 8-3 on rotation 40-hr/week

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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