Tech Support Agent
Support services for fleet and service provider customers, including application services implementation, training, usage monitoring, handling support queries and documenting all support services and customer interactions.
Must have strong communications skills
Timely response to customer calls, emails and other support requests assigned through internal ticketing system.
Participation in platform testing and accurate reporting and follow-up of items (bugs) found during testing
Schedule online training sessions for service provider and fleet customers.
Drive adoption, usage and acceptance of Decisiv platform by fleet and service provider customers.
Working hours: 11:00 AM - 8:00 PM
Ability to work through issues and bring them to a logical conclusion Customer-oriented, provide outstanding quality customer support. Ability to prioritize projects and work in an autonomous environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders.
Experienced in customer support. Process oriented Experience working with computers/technology (MS Office: Excel, Word, Power Point) Experience in heavy/medium duty truck parts/service or a parallel industry (nice to have)
Two rotational shifts 8-5 & 11-8 Flexible to work on Saturday's 8-3 on rotation 40-hr/week
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