Scheduling Coordinator

  • location: Bothell, WA
  • type: Temporary
  • salary: $19 - $20 per hour
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job description

Scheduling Coordinator

The Long Term Resource Planner 1 position is responsible for scheduling service for our customers through the coordination of the field service engineers' schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. This role will help to build a world-class planning organization, dedicated to providing an exceptional customer service experience. The ideal candidate possesses the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. The majority of time in this role will be spent planning work orders and interacting with our external customers via phone and email.

Responsibilities:
??? Responsible for creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and responsible to deliver an effective and efficient planning in line with business objectives and obligations.
??? Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction with some guidance
Participate in Daily management

Working hours: 8:00 AM - 6:00 PM

Skills:
- Bachelor's degree preferred or equivalent in work experience.
- 1-3 years customer service or planning experience preferred
- Experience in ServiceMax, SalesForce, SAP or other ERP/planning tool preferred.
- Attention to detail and ability to perform with a high degree of accuracy.

Education:
Associate

Experience:
Experienced

Qualifications:
??? Proficient in MS Office programs - Word, Excel, and Outlook
??? Excellent written and verbal communication skills
??? Outstanding customer service phone skills
??? Ability to work in a fast-paced environment and respond quickly to changes in job priorities
??? Excellent organizational skills
??? Interpersonal skills required in interactions with internal and external customers


??? Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction with some guidance
Participate in Daily management

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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