Customer Care Representative

  • location: Urbandale, IA
  • type: Temporary
  • salary: $16 per hour
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job description

Customer Care Representative

Join a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people

DURATION: Temporary (6+ months)

WORK HOURS: Flexible 9 hour shifts between 8:00am and 10:00pm

RESPONSIBILITIES:
- Answer incoming calls from plan participants and assisting and enrolling participants in Health & Benefits Enrollments
- Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary
- Will need to toggle on computer screens, researching information, typing notes, and speaking to clients simultaneously
- Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve

REQUIREMENTS/QUALIFICATIONS:
- High School Diploma required
- Associates or Bachelors degree desired
- 1+ years of customer service experience required


For immediate consideration please email your updated resume to michelle.bryan@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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