Customer Service Representative

  • location: Montgomery, AL
  • type: Temporary
  • salary: $15 per hour
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job description

Customer Service Representative

Randstad is currently seeking Customer Service Representative for a Health Insurance Company located in Montgomery, AL (Zipcode: 36116). Interested candidates should send their resume to kevin.tran@randstadusa.com with the posting job title and location attached to the email along with your contact information. This position is a 6 month Temporary-to-Hire opportunity starting on August 10, 2020 paying $15.00/hour. Interested candidates should be available to work: Training is 3 weeks: Monday - Friday from 8am- 5pm after training shift Start/End Time: Start times between 12:00pm - 2:00pm / End Times between 9:00pm - 11:00pm; Monday - Friday.

Responsibilities:
+ Serve as initial point of contact to all incoming patient profiling, medication updates by pharmacies, nurses and other healthcare provider.
+ Utilize multi-media functions (phone calls, faxes, and e-mail and integration files) to accurately input patient profile eligibility, medical history, clinical data, and updates into company operation platforms.
+ Assist pharmacies in claims processing by providing information needed to process claims and researches all information related to pharmacy rejections.
+ Process medication overrides for dosage changes or RTS (refills too soon), etc.

Working hours: 12:00 PM - 11:00 PM

Skills:
+ Knowledge of proper telephone etiquette; previous call center experience preferred.
+ Must have attention to detail with excellent problem solving and multi-tasking skills
+ Computer literacy / data entry skills are required and proficiency in Microsoft Word, Outlook, and Excel

Education:
High School

Experience:
Entry Level

Qualifications:
+ High school/GED or equivalent
+ 1+ years of customer service/call center experience


1. Will this be a reasonable commute for you based on the Zip Code above?
2. Do you have 1+ years of call center/customer service experience?
3. Would you be interested in a temporary-to-Hire opportunity?
4. Would $15.00 per hour be an acceptable target rate of pay for you?

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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