Call Center Representative

  • location: Chicago, IL
  • type: Temporary
  • salary: $15 - $18 per hour
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job description

Call Center Representative

We are seeking Call Center Representatives to share with our clients in a corporate setting.

Responsibilities:
-Manage large amounts of inbound and outbound calls in a timely manner
-Follow communication ???scripts??? when handling different topics
-Identify customers??? needs, clarify information, research every issue and provide solutions and/or alternatives
-Seize opportunities to upsell products when they arise
-Build sustainable relationships and engage customers by taking the extra mile
-Keep records of all conversations in our call center database in a comprehensible way
-Frequently attend educational seminars to improve knowledge and performance level
-Meet personal/team qualitative and quantitative goals

Working hours: 8:00 AM - 5:00 PM

Skills:
-Ability to multi-task, set priorities and manage time effectively
-Customer focus and adaptability to different personality types
-Strong phone and verbal communication skills along with active listening
-Problem solving abilities

Education:
High School

Experience:
Experienced

Qualifications:
-High school diploma or GED certificate
-Previous experience in a customer support role
-Proficient in Microsoft Office
-Ability to sit for extended periods of time
-Track record of over-achieving quota
-Familiarity with CRM systems and practices


Please apply for immediate consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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