Call Center Representative Inbound- Work from Home

  • location: Aurora, CO
  • type: Temp to Perm
  • salary: $18.50 per hour
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job description

Call Center Representative Inbound- Work from Home

Are you looking to get back to work? Are you looking for a WORK FROM HOME opportunity doing inbound customer service? APPLY NOW! Randstad is hiring 20 BILINGUAL CUSTOMER SERVICE REPS TO WORK FROM HOME IN THE DENVER/AURORA area.

Responsibilities:
The Customer Service Representative I, position interacts with customers and medical service providers processing information in response to general inquiries, concerns, and requests about products and services. The CSR I must project a professional company image and provide superior customer service by corresponding with customers via any of the customer contact channels (60% customers/40% doctors offices)

- Respond to customer inquiries in a courteous and professional manner regarding benefits and eligibility
- Provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
- Thoroughly and completely document all customer interactions.
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations.

Working hours: 7:00 AM - 7:00 PM

Skills:
- bilingual preferred but not required
- The managers are looking for people with call center experience, that are tech-savvy, retail or sales professionals with positive personalities and lots of energy that comes through clearly over the phone
- Ability to learn quickly and adapt to a fast paced production environment.
- Ability to efficiently operate a computer and knowledge of Microsoft Office applications

Education:
High School

Experience:
Entry Level

Qualifications:
- 1 year of call center/ customer service experience
- High school diploma/ or equivalent


***TO APPLY: please email your resume to cameron.neal@randstadusa.com AND text 954-256-7257 with your name, location,and job title***

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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