Sales Operations Specialist

  • location: Lawrence, MA
  • type: Temp to Perm
  • salary: $30 per hour
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job description

Sales Operations Specialist

We are hiring an experience sales professional to work remotely assisting with order processing, including obtaining necessary information from partners and customers to complete orders.

??? Assist with order submissions and inquiries from partners and customers on the status of orders
??? Assist with order assignment, reporting and entry into SFDC
??? Provide license reconciliation and answering inquiries from partners and customers on license counts and status of M&S
??? Assist with Royalty Report reconciliation and providing internal A/R process/details on how to apply payments against royalties/invoices
??? Respond and/or redirect inquiries related to software download to appropriate SA/SE/Tech Support
??? Direct inquiries on architecture, server sizing, and other technical questions to the appropriate SA/SE
??? Assist with other day to day activities, including special projects and campaigns related to EOL and communications to partners on Product Availability Notifications
??? Create and maintain documentation on operational/sales processes, including ordering, royalty reporting, license reconciliation and license upgrade processes

Working hours: 8:00 AM - 5:00 PM

- Background in channel sales and operational support (on a global level preferred)
- Familiarity with Nuance Enterprise Solutions and their partner ecosystem
- Strong analytical & problem-solving skills, detailed oriented
- Ability to work in cross-functional team environment
- Strong verbal and written communication skills
- Proficiency in Microsoft applications, particularly in Excel and MS Word
- Excellent understanding of standard business practices related to internal and external sales and operational processes and systems (i.e. SFDC, Oracle, Databases, License tools and Royalty Reporting)
- Familiarity with understanding legal contract terms
- Ability to effectively work under pressure during quarter close or other high activity periods


Entry Level

5+ years sales support or sales operations experience
Knowledge of Avaya, Cisco and Genesys ecosystems
BA/BS degree preferred.

Apply now for immediate consideration!

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