Customer Service Intermediate level

  • location: Hollywood, FL
  • type: Temp to Perm
  • salary: $15.50 per hour
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job description

Customer Service Intermediate level

REGULAR WORKING HOURS: Monday through Friday, 9:30am TO 6:00pm
First week will be training (same schedule)
DRESS CODE: Business Casual

The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries. The Bilingual CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments. Responsibilities The Bilingual CSR addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Working hours: 9:30 AM - 6:00 PM

- Solid customer service orientation
- Solid attention to detail
- Solid typing and computer navigation skills
- Previous inbound call center or related customer service experience
- Capacity to multi-task, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
***Fluency in Creole or Spanish is required***

High School

Entry Level

- High School Diploma or equivalent
- 2 years of customer service experience

Please apply with updated resume

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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