Sales Operations Specialist

  • location: Burlington, MA
  • type: Temporary
  • salary: $20 - $30 per hour
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job description

Sales Operations Specialist

Our client is looking for a Sales Operations Specialist professional to assist with order processing, including obtaining necessary information from partners and customers to complete orders.

Responsibilities:
?? Assist with order submissions and inquiries from partners and customers on the status of orders
?? Assist with order assignment, reporting and entry into SFDC
?? Provide license reconciliation and answering inquiries from partners and customers on license counts and status of M&S
?? Assist with Royalty Report reconciliation and providing internal A/R process/details on how to apply payments against royalties/invoices
- Respond and/or redirect inquiries related to Nuance Connections Partner Program processes to appropriate Channel Manager
- Respond and/or redirect inquiries related to software download to appropriate SA/SE/Tech Support
- Direct inquiries on architecture, server sizing, and other technical questions to the appropriate SA/SE
- Drive partner usage of the Nuance Partner Portal and other self-service tools
- Assist with other day to day activities, including special projects and campaigns related to EOL and communications to partners on Product Availability Notifications
- Create and maintain documentation on operational/sales processes, including ordering, royalty reporting, license reconciliation and license upgrade processes

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong analytical & problem-solving skills, detailed oriented
- Ability to work in cross-functional team environment
- Strong verbal and written communication skills
- Excellent understanding of standard business practices related to internal and external sales and operational processes and systems (i.e. SFDC, Oracle, Databases, License tools and Royalty Reporting)
- Familiarity with understanding legal contract terms
- Ability to effectively work under pressure during quarter close or other high activity periods

Education:
High School

Experience:
Experienced

Qualifications:
- Five Years of Sales Support Experience
- Proficiency in Microsoft applications, particularly in Excel and MS Word
- Background in channel sales and operational support (on a global level preferred)


Please email your resume to elyse.killgren@Randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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