Call Center Representative Inbound

  • location: Fenton, MO
  • type: Temporary
  • salary: $12 per hour
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job description

Call Center Representative Inbound

This position will be responsible for receiving and researching inbound calls from participants who are enrolled in various loyalty programs. Customer Operation Specialist will field, and trouble shoot calls, emails and chats regarding loyalty program rules, orders and client websites. The Customer Operation Specialist will solve problems using procedure guidelines ensuring quality metrics are met in an efficient manner.

Work Hours: 40 hours- Monday- Friday 10:30am-7:00pm
Must be flexible and available to work occasional Saturdays

Pay Rate: $12.00 hr
(Bilingual Spanish Reps $13.00 hour)

Responsibilities:
?? Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs
?? Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts
?? Update and notate new and existing participant information in propriety systems
?? Identify and escalate priority issues
?? Attend program training and development classes
?? Follow detailed procedures for common questions
?? Assist in training other Contact Center staff through mentoring
?? Maintain professional standards at all times

Working hours: 7:00 AM - 7:00 PM

Skills:
- Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
- Positive, upbeat, outgoing professional attitude
- Strong organizational and problem-solving skills
- Strong keyboarding and data entry skills
- Fast learner
- High standard of professionalism
- Kind, caring, patient and empathetic
- Reliable, comes to work daily on time
- Is open to coaching and feedback
- Attention to detail

Education:
High School

Experience:
Entry Level

Qualifications:
Candidates must be 18 years of age and submit to a criminal background and credit check
?? High School Diploma or GED Equivalent
?? 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
?? Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
?? Excellent communication skills with clear, articulate phone voice
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?? Proficient writing and grammar skills.
?? Proficient in Microsoft Office Suite


Resumes to: kay.pingleton@randstadusa.com
636-827-5343

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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