Call Center Representative Inbound

  • location: Buffalo, NY
  • type: Temp to Perm
  • salary: $16 - $16.50 per hour
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job description

Call Center Representative Inbound

Are you a friendly and motivated individual who loves working in a fast paced environment? Would it put a smile on your face knowing you can do so right from HOME! If so, we are looking for a multifaceted individual who can successfully multi-task the day to day responsibilities of a Customer Service Representative. We are looking for someone who is comfortable on the phone, has great computer skills, and has experienced customer service skills.

Responsibilities:
Answer approximately 75-100 incoming calls per day
Answer incoming calls for new customer connects, service moves, and collection calls
Excellent listening skills and the ability to ask probing questions, understand customer concerns and overcome objections while remaining calm to offer solutions to their inquiries
Proactively educate our customers on products and services
Effectively communicate using consumer friendly and appropriate language
Great soft skills, multi-tasking and ability to problem solve are essential in this role

Working hours: 9:00 AM - 5:00 PM

Skills:
--Ability to work effectively in a team environment while offering support to coworkers and management
--Excellent decision-making skills with outstanding attention to details
--Able to remain calm and focused at all times
--Ability to handle multiple inquires at one time without compromising service and integrity

Education:
High School

Experience:
Experienced

Qualifications:
Must meet stringent background, drug screen and employment verification's
Required to type a minimum of 30 wpm and pass additional assessments
Steady work history
Required to conduct work using a computer/computer screen for at least 7 hours per day
Required to sit and/or stand for at least 7 hours per day


If this is the opportunity you have been looking for Let's Talk Today! .... Please send you r resume to Drucilla at drucilla.watkins@randstadusa.com or call 716-417-3111 for more details!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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