Accounting Clerk II

  • location: Columbia, SC
  • type: Temporary
  • salary: $14 per hour
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job description

Accounting Clerk II

This a remote-work from home position

Reconciles group and/or individual account premiums; reviews incoming group batches for variances and matches relevant details to premium payments; researches pended payments and takes necessary steps to resolve issues by contacting appropriate contacts; performs policy maintenance changes, handles policy inquiries, and obtains additional policy information; determines the disposition of funds not paid as billed or allocated with appropriate suspense account.

Responsibilities:
- Under general supervision, performs routine and some non-routine tasks; follows standardized procedures or instructions to resolve most questions and problems, and refers only the most complex issues to more experienced team members; serves as a resource to others in resolving of problems and issues
- Reconciles group and/or individual account premiums; reviews incoming group batches for variances and matches relevant details to premium payments; coordinates with billing to request billing documentation for select groups; researches pended payments and takes necessary steps to resolve issues by contacting appropriate contacts; adjusts accounts based on collected information
- Performs policy maintenance changes, handles policy inquiries, and obtains additional policy information; analyzes and handles service requirements from various sources associated with complex accounts; calls or sends letters to request additional information or confirm action; researches customer correspondence, account invoices, and payment history; determines the disposition of funds not paid as billed or allocated with appropriate suspense account
- Reconciles and services account payments from sensitive and complex accounts; reviews incoming customer requests and logs required data into tracking system; records disposition of outstanding customer requests on weekly tracking reports
- Communicates internally and externally with payroll accounts, policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes
- Performs other duties as required

Working hours: 8:00 AM - 5:00 PM

Skills:
- Proficient in placing and receiving phone calls from field force representatives, employers, and customers to verify the accuracy and completeness of premium processing
- Familiar with both Group and Individual accounts as it relates to billing procedures, plan codes, and premiums
- Excellent comprehension, writing, and grammar skills and strong research, mathematical, and reasoning abilities
- Advanced knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate
- Skill in understanding the implications of new information for both current and future problem solving and decision-making
- Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
- Skill in managing one's own time and the time of others and actively looking for ways to help people

Education:
High School

Experience:
Experienced

Qualifications:
Accounting Background
High School Diploma or Equivalent
2 years work-related experience
Production environment experience


- This position is estimated for 1 year
- You have to have a Windows 10 laptop or computer with working camera
- High speed internet
- Action Oriented
- Customer Focus
- Adaptability
- Listening
- Ethics and Values
- Integrity and Trust

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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