Call Center Representative Inbound

  • location: Winter Park, FL
  • type: Temp to Perm
  • salary: $14 per hour
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job description

Call Center Representative Inbound

-Under direct supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
-Receives monitored inbound calls regarding products and services and navigates through computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor
-Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates computerized systems for tracking, information gathering, researching, and troubleshooting
-Maintains a position of trust and responsibility by keeping all policy-holder and other customer business confidential; follows Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times
-Performs other related duties as required

Responsibilities:
-Ability to speak clearly and communicate information and ideas in speaking so others will understand
-Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures

Working hours: 11:00 AM - 8:00 PM

Skills:
-Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
-Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
-Skill in managing one's own time and the time of others and actively looking for ways to help people

Education:
High School

Experience:
Entry Level

Qualifications:
High school graduate or equivalent and one year of work experience or equivalent education and experience


Apply Online - must complete a brief assessment to be considered!**

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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