Remote Customer Service

  • location: Roanoke, TX
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Remote Customer Service

Randstad is looking to hire individuals who are passionate in customer service to support one of our primary brokerage clients. There are two different roles available in the Westlake, TX. Please see below for details:

Location: Westlake, TX 76262
Schedule: Flexibility to work Mon through Sat any time from 7:30 am - 10 pm
Duration: 6 months+, extension based on business needs
Training: Virtual training while working remotely
Pay: $17/hr

Responsibilities:
These roles could be assisting clients troubleshoot through password resets OR assisting employees with their HR inquiries.
Will be reviewed on metrics and schedule adherence
Call volume could vary from 70 call a day to 200 calls a day depending on the team you are aligned to

Working hours: 8:30 AM - 5:00 PM

Skills:
Looking for candidates with strong work ethic, quick learners, team based mentality, positive/helpful mindset, empathetic and professional demeanor
Intermediate PC skills
Analytical mindset/Problem solving/ability to think outside the box
Committed to schedule adherence - Will have set start/lunch/break times and will be expected to adhere to this strictly.
Understands demands of and able to perform in a fast paced environment
Very Articulate - great verbal and written communication skills (clear & concise)

Education:
No Degree Required

Experience:
Experienced

Qualifications:
2+ years of experience working in a customer service role (call center)
Ability to deliver world-class service


Qualified and interested candidates please send updated resumes to vivian.dang@randstadusa.com for consideration with the subject "Westlake - CSR"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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