Call Center Representative

  • location: Mason, OH
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Call Center Representative

Randstad has an exciting opportunity currently available in the Mason area! We are looking for experienced Customer Care Representatives to join this growing team.

***This will be a remote position, but candidates MUST be local to the Mason area, as the role may transition back into office once open.

Responsibilities:
Responds to customer questions via telephone and written correspondence regarding benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions.
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.

Working hours: Between 8:00 AM - 11:00 PM

Skills:
-Customer Service
-Computer Proficiency

Education:
High School

Experience:
Experienced

Qualifications:
-High School Diploma or equivalent
-1-3 years of experience in a call-center environment is required
-Virtual training experience is preferred


Please feel free to contact us if you have any additional questions!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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