Financial Crimes Specialist
Reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses.
Monitors moderate to complex account activity which requires research that may involve multiple transaction channels.
Perform general account handling functions such as close account determination, holds, restraints, etc.
Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
Contact customers and/or vendors to validate transactions.
May maintain files, records, databases and prepare standard/routine management reports.
Prepares required documentation including Suspicious Activity Reports.
Working hours: 8:00 AM - 6:00 PM
Ability to multitask and utilize various sources to solve problems effectively.
Tech Savvy with excellent research and analytical skills.
Organized, motivated, self sufficient - speed and accuracy important.
1 year of Customer Service experience is required.
High School Diploma/GED is required.
Now Hiring Financial Processors in Roanoke!
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