Call Center Representative

  • location: Medford, MA
  • type: Temporary
  • salary: $16 per hour
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job description

Call Center Representative

Our client, a very large food preparation product manufacturer and distributor, is looking for multiple call center representatives to join their staff during their busy season.

What's In It For You?

-Gain extra money before the holidays

-Consistent work - shift of Mon-Fri 9AM-5PM for at least 2 months

-Excellent working environment, classroom/shadowing training in A+ office space with over 39,000 square feet set for social distancing!

-FREE Parking

- Take incoming calls from call queue to assist customers with questions or concerns (damaged or broken products, wrong product, buyers' remorse, estimated delivery time, placing an order)

- Effectively determine what the customer needs to resolve every call on a positive note

- Place orders through online order system

- Track customer shipments through database software

- Answer all customer questions with a high level of empathy and professionalism

- Report to work on time and adhere to break schedule

- Apply discounts a requested and required to customer orders

Working hours: 9:00 AM - 5:00 PM

-Ability to communicate clearly and effectively via telephone

-Friendly optimistic attitude towards customer service

-Previous data entry experience

-Previous customer service experience in a consumer product based industry

-Professional phone demeanor


Entry Level

-Associated Degree (BA degree preferred)

-Successful completion of drug screen

Please apply directly to this post and send an updated resume as a word document to if you are interested in this opportunity.

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