Call Center Representative Inbound

  • location: Bloomington, IL
  • type: Temporary
  • salary: $12.75 per hour
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job description

Call Center Representative Inbound

Looking to get your foot in the door with a Fortune 50 company? Randstad is looking for loyal, honest, and eager employees. This position will be work from home for the first couple of months, however once our client begins to open their doors to employees, potential candidates will enjoy open work spaces in a temperature controlled environment, regular employee engagement and development activities, and made-to-order meal options in one of the many on-site cafeterias. Randstad is seeking employees that can bring superior customer experiences to an inbound call center for a national client.

Candidates must be available for a 6 week training period from 8:00 AM to 4:15 PM.- Once training has been completed you will be assigned a shift anywhere between 7:45 AM to 4:45 PM Monday through Friday.

Responsibilities:
--Handles customer inquiries and problems, and escalates issues when needed
--Maintains a high level of knowledge regarding applicable products, procedures, processes, and technology and uses this to enhance the customer experience
--Uses established procedures, disclaimers, and screens. May deviate from the procedure in certain circumstances. Develops and demonstrates positive customer service skills.
--Develops basic understanding of Call Center dynamics
--Reviews and verifies transactions to ensure proper processing according to established quality standards
--Requires direct supervision

Working hours: 7:45 AM - 5:00 PM

Skills:
--Positive customer service skills
--Ability to navigate through databases
--Ability to learn rapidly
--Patience, empathy, and persistence
--Previous call center experience preferred

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
Candidates must pass a client specific background check. We ask that potential talent have either at least a High School diploma or GED and can supply references from past employment.


To jump start your career, please apply here or contact Sara Washington at sara.washington@randstadusa.com for more information on available positions. Don't delay- The start date is November 30th and positions are filling up fast!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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