Call Center Representative

  • location: Medford, MA
  • type: Temporary
  • salary: $15.50 per hour
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job description

Call Center Representative

Our client a large food preparation product manufacturer and distributor, is looking for multiple call center representatives to join their staff during their busy season starting in October 2020. This role will be onsite and pays $15.50/hr.

What's In It For You?

-Gain extra money before the holidays
-Consistent work - shift of Mon-Fri 9AM-5PM for at least 2 months
-Excellent working environment, classroom/shadowing training in A+ office space with over 39,000 square feet set for social distancing!
-FREE Parking

Responsibilities:
-Take incoming calls from call queue to assist customers with questions or concerns (damaged or broken products, wrong product, buyers' remorse, estimated delivery time, placing an order)
- Effectively determine what the customer needs to resolve every call on a positive note
- Place orders through online order system
- Track customer shipments through database software
- Answer all customer questions with a high level of empathy and professionalism
- Report to work on time and adhere to break schedule
- Apply discounts a requested and required to customer orders

Working hours: 9:00 AM - 5:00 PM

Skills:
-Ability to communicate clearly and effectively via telephone
-Friendly optimistic attitude towards customer service
-Professional phone demeanor

Education:
Associate

Experience:
Entry Level

Qualifications:
-Associates Degree (BA degree preferred)
-1-3 years of customer service experience
-Successful completion of drug screen


If you are interested in this role, please apply to this posting and email your resume to brooke.conley@randstadusa.com. Thank you!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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