Inbound Call Center Representative

  • location: Urbandale, IA
  • type: Temporary
  • salary: $16 per hour
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job description

Inbound Call Center Representative

Do you have customer service experience in retail, food service, or call center environments? If so and you are looking for a position in a call center, please see the description below!

CUSTOMER SERVICE REPRESENTATIVE
Pay: $16/hour and up
Duration: Temporary role
Schedule: Training for 5 weeks - Monday through Friday, business hours. After training, shifts are Monday through Friday, 8 hours between 7:45 am and 10 pm
Location: Urbandale, IA

Responsibilities:
Answer incoming calls from plan participants and assisting and enrolling participants on Health & Benefits Enrollments
Resolve all participant inquiries utilizing the appropriate resources and provide timely follow up as necessary
Will need to toggle on computer screens, researching information, typing notes, and speaking to client simultaneously
Must be receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve

Working hours: 7:30 AM - 10:00 PM

Skills:
- Ability to multitask and maintain high attention to detail

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
- 1+years of Customer Service/Call Center experience
- Must be comfortable sitting for extended periods of time
- Experience with computers utilizing multiple screens and systems simultaneously


If interested and qualified, please send resumes to madalyn.otto@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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