Call Center Representative

  • location: Roanoke, VA
  • type: Temp to Perm
  • salary: $14 - $15 per hour
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job description

Call Center Representative

Randstad is currently interviewing candidates for a work from home Call Center Representatives role!

Responsibilities:
Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Answering inbound calls from members regarding insurance questions
Analyze problems and provide information/solutions
Develop and maintain positive customer relations
Work with customers to get a first call resolution

Working hours: 7:00 AM - 8:00 PM

Skills:
Ability to multi-task
Excellent verbal and written communication skills
Experience with MS Office

Education:
High School

Experience:
Entry Level

Qualifications:
Healthcare experience a plus!
Escalations experience preferred
Previous experience in a call center
High school diploma/GED


Please upload your resume for consideration!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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