Call Center Representative

  • location: Savannah, GA
  • type: Temp to Perm
  • salary: $15 - $15.25 per hour
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job description

Call Center Representative

Randstad is currently interviewing candidates for a remote customer care rep for a call center in Savannah, GA!

Hours: Can be scheduled anytime between the hours of 8:00am-11:00pm EST Monday-Friday and 10:00am-6:00pm EST Saturday & Sunday. Same schedule applies for all holidays

Location: Savannah, GA (will be remote to start, but must be commutable to office when safe to return due to COVID-19)

Responsibilities:
Calls will be from members whose health benefits are provided through national employers.
Calls are automatically distributed
Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues

Working hours: 8:00 AM - 11:00 PM

Skills:
Active listening skills
Empathetic
Tech Savvy

Education:
High School

Experience:
Entry Level

Qualifications:
Minimum of 1 year Call Center/customer service experience
Medical terminology and coding, preferred
Healthcare knowledge is preferred (medical)
Looking for good tenure in recent roles
Multitasking is important
Working with PHI
Motivated by helping others
Strong worth ethic and good attendance
High School Diploma


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Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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