Remote Call Center Representative

  • location: Indianapolis, IN
  • type: Temp to Perm
  • salary: $16 per hour
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job description

Remote Call Center Representative

Randstad is currently interviewing candidates for a remote role in Indianapolis. Candidates must reside in Indianapolis area as the position will return to work on site once it is deemed safe to work onsite again.

Hours: Monday-Friday; 9:30 am to 6 pm OR 10:30 am to 7 pm (Must be available to work MLK Jr holiday, Day after Thanksgiving and New Year's Day.)
Training: Monday-Friday; 9:30 am to 6 pm

Responsibilities:
Calls will be from members whose health benefits are provided through national employers.
Calls are automatically distributed
Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Under immediate supervision, receives and places follow-up telephone calls /emails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims
Seeks, understands and responds to the needs and expectations of internal and external customers
Required to meet department goals
requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Under immediate supervision, receives and places follow-up telephone calls /emails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting

Working hours: 9:00 AM - 7:00 PM

Skills:
Active listening skills
Tech savvy
Able to multitask

Education:
High School

Experience:
Entry Level

Qualifications:
Minimum of 1 year Call Center experience
Medical terminology and coding, preferred
Motivated by helping others
Strong worth ethic and good attendance
High School Diploma


Please upload resume for consideration

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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