Bilingual Remote Call Center Rep
The customer service representative will be required to provide exceptional service while working in a fast paced and professional environment. A successful candidate will be able to provide a consistent level of superior support across three channels (phone/email/chat) while remaining knowledgeable of Client's products and promotion campaigns, remain up to date and current on all new processes, procedures and tools.
??? Provide excellent customer service while taking 100-120 calls per day (approx.. 15 customers/hour)
??? Excellent communications and listening skills
??? Handle high volume of inbound transactions across multiple channels with a high acumen towards product, process and support
??? Answer billing questions for customer utility or phone bills
??? Ability to handle a variety of customer calls, including irate customers
??? Proactively educate customers on products and current promotions
??? Identify customer needs and concerns while offering award winning solutions in order to create satisfied and repeat customers
??? Possess strong soft skills, multi-tasking and ability to problem solve are essential in this role
Working hours: 8:00 AM - 7:00 PM
- 1 contiguous Customer Service experience required
- 1 Year of high-volume call center experience required
- Must have a high speed internet for work from home portion
-At least 18 years old
-Authorized to work in the U.S.
-High school diploma or equivalent
-Must be willing to submit to a background check and drug test
-Ability to type 30 WPM
-At least 1 year of experience in a call center
If this looks like your next career, apply now!
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