Customer Service Representative

  • location: Roanoke, TX
  • type: Temp to Perm
  • salary: $17 per hour
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job description

Customer Service Representative

Randstad is hiring multiple CSR's for a major financial firm in Westlake!

Pay: $17/hour
Duration: 6 Months, potential to apply for perm positions
Hours of operation: 4x10 schedule: Mon, Tues, Fri, Sat 7:30 am - 6pm OR 10am - 11pm
(off Wed, Thurs, Sun)

Location: Westlake, TX 76262

Responsibilities:
Workers will handle clients calls to regain web access to their accounts by resetting or verifying web credentials
Volume: 40-50 calls/day on average; 60-70 calls on busier days
Calls will be monitored
Will also assist clients with providing security codes and updating contact information
Protecting both client and account information is of the highest priority
High level of efficiency is expected while providing world class customer service experience
Will have to troubleshoot with clients; do they need to switch browsers, applications, delete cookies?

Working hours: 7:30 AM - 6:00 PM

Skills:
General PC skills required including experience with MS Office applications
Proficient with basic internet and browsing troubleshooting, comfortable with mobile device applications

Education:
No Degree Required

Experience:
Entry Level

Qualifications:
Great job tenure
Requires previous customer service and data entry experience with a high degree of accuracy
Must be articulate, have a pleasant telephone manner and excellent verbal and written skills
Flexibility is a key aspect of this role and must be equally comfortable with de-escalating high stress client interactions as well as having the ability to network, and research to resolve client issues


If interested or know anyone who may be, please send updated resume to trevor.melucci@randstadusa.com subject "Westlake - CSR"

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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