CUSTOMER SERVICE SPECIALIST I

  • location: Grand Rapids, MI
  • type: Temp to Perm
  • salary: $14 - $16 per hour
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job description

CUSTOMER SERVICE SPECIALIST I

- Under direct supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
- Receives monitored inbound calls regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor

Responsibilities:
- Maintains a position of trust and responsibility by keeping all policy-holder and other customer business confidential; follows Aflac's Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times

Working hours: 11:00 AM - 8:00 PM

Skills:
- Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac's computerized systems for tracking, information gathering, researching, and trouble shooting
- Performs other related duties as required

Education:
High School

Experience:
Entry Level

Qualifications:
??? High school graduate or equivalent and one year of work experience or equivalent education and experience


??? Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures
??? Skill in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
??? Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
??? Skill in managing one???s own time and the time of others and actively looking for ways to help people
??? Ability to speak clearly and communicate information and ideas in speaking so others will understand
??? Proficiency and experience using Microsoft Office suite software

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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