Customer Service Lead

  • location: Saint Paul, MN
  • type: Temporary
  • salary: $23 - $24 per hour
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job description

Customer Service Lead

Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans.
Responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by management, etc.
Printing out and mailing letters to customers - may execute resolution via phone or in writing.

Responsibilities:
Responsible for supporting complaint resolution cases working customer escalated complaints for Small Business Credit Products - unsecured and real estate loans.
Responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by management, etc.
Printing out and mailing letters to customers - may execute resolution via phone or in writing.

Working hours: 7:00 AM - 4:00 PM

Skills:
Empathy with customer, communication skills, organization, time management and multitasking.
Forward thinking, proactive to ensure case management continues moving forward efficiently.
Critical thinking skills to determine root cause and decision making skills to resolve.
Ability to work independently and self manage workload to meet deadlines.
Quick learners, think outside the box and holistically about all areas the complaint touches.
High attention to detail and high quality of work.

Education:
High School

Experience:
Experienced

Qualifications:
3+ years of tenured Customer Service experience is required.
High School Diploma/GED is required.


Now Hiring Customer Service Leads in St. Paul! This position starts in the office and may turn into remote.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Customer Service Lead

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