Medical Call Center Representative

  • location: Brea, CA
  • type: Temporary
  • salary: $16.25 - $21.87 per hour
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job description

Medical Call Center Representative

We are seeking a Call Center Representative(Medical Experience Required) to join our team! You will be responsible for helping customers by providing product and service information and resolving issues. For immediate consideration please send your resume to Jasmine.King@randstadusa.com. You will work onsite. Call center is socially distanced. Cubes are 6 feet tall and also 6 feet apart. Masks are required and temps are taken daily.

Pay Rate: $16.25 - 21.87 (Rate is dependent on experience level)
Duration: Through July 2021 (Possible temp to hire)
Shift will be 8 to 8:30 AM start and 5 to 5:30 end time. In some busy weeks there may be OT opportunity
The call center is Closed on Thanksgiving and day after, will close at noon on Christmas and New Years Eve as well as Christmas and New Years day, and will be closed on MLK Day

Responsibilities:

  • Answer inbound calls from patients needing to schedule appointments at various clinics within the health system
  • Provide caring, empathetic, outstanding customer service to callers
  • Handle high volume call queue with each caller requiring high touch service
  • Identify and escalate priority issues
  • Provides member eligibility and referral status information to customers adhering to HIPAA guidelines.
  • Follow up on calls where necessary

Skills:

  • Must be comfortable with taking 75 - 80 calls per day, will start with 30-40 calls per day and ramp up
  • Must be able to work quickly and multitask, be comfortable in fast paced environment
  • Excellent customer service skills
  • Able to type 35-45 wpm
  • Must have experience will Microsoft suite including teams or have the skills to learn

Qualifications:

  • High school diploma
  • Minimum 1 year of experience in role as medical receptionist, familiar with health insurance and medical terminology


For immediate consideration please send your resume to Jasmine.King@randstadusa.com.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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